Contact
Contact
Write to [email protected] and a member of the review desk will answer, usually within one working day and always in English. New Zealand business hours apply, so a message sent on a Saturday will normally be picked up on the Monday.
Three kinds of message reach us most often, and all three are useful. Corrections, when a bonus figure or a withdrawal window on this site no longer matches what a casino publishes. Player reports, when a payout took far longer than the time we measured. Business enquiries about the ranking itself.
If you are reporting a problem, name the casino, give the date and attach a screenshot of the cashier or the chat transcript. That is usually enough for us to reopen our own account with the brand and check the claim from the inside.
We cannot act as your representative with an operator, and we do not give legal or financial advice. Where a licensing body runs a complaints channel, we will point you to the right form.